Research and design for Banking Institute. User survey and user interviews, stakeholder workshops. Redesigning existing user journeys and incorporating new functionality. A user-centric website that also satisfies business goals.
Bear Brooksbank is a London based fine jewellery brand. I created wireframes in Sketch and prototypes using Marvel. User feedback informed iterations. The prototype was integral to the project when describing the structure of the site to the developer.
Understanding the user goals of engineers to provide them with usable routes to professional registration, training and knowledge. User research, information architecture planning, wireframing and prototyping.
Following Jakob Nielsen's 10 Usability Heuristics User Interface Design to analyse an existing ticket booking user journey.
Studying UX at General Assembly was a valuable formalisation of my UX skills. My portfolio project was to design a music app that drip feeeds users one album per day.
+ User Research
User research is something I really enjoy. I want to know all about what makes users tick and be able to justify design decisons based on what has been learned throughout the course of the project (while balancing with business goals of course!)
I have experience of using Google Analytics and Hotjar to present key findings to client, shape design decisions and form assumptions.
Persona and Scenario creation
Personas and scenarios can be useful deliverables and as a designer it's a good way to put myself in the shoes of the user and present ideas to clients or stakeholders.
Content is king! Let's get content decided early and build a product around it.
Check out some of my information architecture case studies information Architecture
Give me a whiteboard or a sketchbook and a Pilot Hi-Tecpoint V7!
For wireframing I use Sketch.
For prototyping I use a Sketch > Invision workflow.
I work in Sketch for UI design but also have skills in Illustrator, Photoshop and InDesign.
+ Usability testing
I mostly test via video conference or in person with Invision prototypes or sitemaps. I have also conducted usability tests in a lab environment.